Effective Date: January 1, 2022
1. What Personal Information Is Collected by Urban Remedy and How is it Used?
Account Registration: Users may create an account on the Site at checkout by creating a password. Registration is optional and users may access the Site as a guest at any time.
Order Shipment/Delivery: When Users order products from Urban Remedy, Urban Remedy will collect delivery/shipment and payment information as follows:
- Delivery/Shipment: Users will be asked to provide information, including names, emails (for electronic delivery) and addresses (for physical delivery) of products purchased on the Platform. Phone numbers and email addresses may also be requested in the event Urban Remedy or the common carrier needs to contact the purchaser or recipient to facilitate delivery of the products to the appropriate location. Emails may also be provided to confirm your order.
- Payment: Urban Remedy requires users to input the following payment information: credit or debit card information, first and last name, billing address, card expiration date, and three-digit security code or optional PayPal log-in credentials.
Email Addresses & Contact Information: Users may also provide their email address and/or other contact information to Urban Remedy to subscribe to its newsletters, when writing a product review, to contact us through the Site with questions about our Site and Services, opt-in to promotional opportunities, or to reset their password. Users can opt-out through the unsubscribe link in the corresponding email.
Facebook Log-In Credentials: Registered Users may optionally log into their account with their existing Facebook log-in credentials, subject to Facebook’s Data Policy.
Cookies: Urban Remedy utilizes cookie technology to gather information on internet use in order to serve you more effectively. Urban Remedy also utilizes third party analytics services which may also use tracking cookies to provide information about the use of our Site. Users can set their browser to remove or reject cookies utilized by the Site.
Direct Marketing. Urban Remedy may share User’s email address and related account information such as purchasing history with third party advertising and marketing agencies engaged by Urban Remedy for purposes of promoting Urban Remedy products and services. Urban Remedy will also share the email address for co-promotional opportunities to the extent a User opts-in and directly requests to participate in such promotional opportunities offered either on the Site or at various events and third-party retail locations.
Enterprise Resource Planning. Urban Remedy utilizes software solutions from IFS to manage the day-to-day business, such as accounting, human resources (HR), procurement, customer relationships (CRM), projects, service and more. IFS may process certain customer information for the purposes of providing its software solutions to Urban Remedy in accordance with the terms of the agreement between the parties and the IFS DPA.
Credit or Debit Card Information. Urban Remedy does not itself store debit or credit card information on its servers. Urban Remedy utilizes PayPal, and BrainTree powered by PayPal to process payments on the Site. Please see PayPal Privacy Statement for additional information. Payment processed for off-Site purchases, such as in its physical retail locations and events are processed by WorldPay (see WorldPay Privacy Statement) and Square (see Square Privacy) respectively.
Customer Communications. Urban Remedy utilizes the following to communicate with its customers:
Social Plug-Ins. Users may share their Urban Remedy experiences on social media. Users may follow and share their experiences on Instagram, Facebook, Twitter, TikTok and Pinterest. Users should click on the hyperlinks to review the applicable privacy policies.
Third-Party Links. Urban Remedy offers its Users access relevant information from a wide variety of third-party links to enable Users to access information directly from such third parties. Urban Remedy has no control or responsibility for the data collection and privacy policies of the entities supporting the third-party links, and Users should review the applicable privacy policies for more detail about information collected from these sites.
Other Potential Disclosures. Personal Information may be disclosed to serve our legitimate business interests as follows: (1) as required by law, such as to comply with a subpoena, or similar legal process, (2) if Urban Remedy is involved in a merger, acquisition, or sale of all or a portion of its assets, (3) to investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (4) enforce our agreements with you, and/or (5) investigate and defend ourselves against any third-party claims or allegations. We will use commercially reasonable efforts to notify you about law enforcement or court ordered requests for data unless otherwise prohibited by law.
Please see Section 4 for a more specific disclosure of the applicable categories of personal information collected and processed under the CCPA.
2. How Does Urban Remedy Comply with the Children’s Online Privacy Protection Act and Other Privacy Regulations Relating to Children?
Urban Remedy does not knowingly collect Personal Information from anyone under the age of 18. If a parent or guardian becomes aware that his or her minor child as defined by applicable privacy laws has provided Personal Information without their consent, he or she should contact Urban Remedy at email@example.com
Urban Remedy will delete such Personal Information from our files within a commercially reasonable time, but no later than required under applicable law.
3. How Long Does Urban Remedy Retain Personal Information Collected?
Unless erasure is otherwise requested by a customer, Urban Remedy will retain account and purchase data as long as it is necessary to provide services our customers. When a customer’s account is terminated or closed upon request, Personal Data collected through the Site will be deleted in accordance with applicable law. Personal Information obtained from Site visitors will be maintained as long as it is necessary to provide requested communications and information-based services or until a visitor exercises the right to opt-out of requested communications or information-based services. Anonymized and pseudo-anonymized data will be retained as long as Urban Remedy determines such data is commercially necessary for its legitimate business interests.
4. YOUR CALIFORNIA PRIVACY RIGHTS
California Consumer’s Request to Know, Right to Delete, Right to Opt-Out of Sale Notices. For Information on your California Consumer Rights, please see: California Consumer Privacy Rights Notice (“Notice”)
A verifiable Consumer Request to Know or to Delete Personal Information may be submitted to Urban Remedy effective January 1, 2020 by emailing Urban Remedy at firstname.lastname@example.org or through the account or as otherwise designated in the Notice.
For each request, Urban Remedy will initially verify the email address on file with the email address submitted in the applicable request. Further verification will be based upon confirmation of data correlating to information maintained by Urban Remedy, as applicable. Consumers may designate an authorized agent to make a request on the Consumer’s behalf at email@example.com. Requests by authorized agents are subject to additional verification requirements pursuant to the rules and regulations set forth in the CCPA. Please see the Notice for additional information.
Urban Remedy shares certain Personal Information with third party advertisers. The CCPA broadens the definition of “sale” and “personal information” beyond how you might commonly interpret those terms. Under the CCPA, “personal information” includes information that is not necessarily directly tied to an individual’s identity but may be associated with a device. This includes identifiers such as IP addresses, web cookies, web beacons. Similarly, the term “sell” is defined to include not just selling in exchange for money, but also sharing or transferring personal information (including information that does not directly identify an individual as described above) in exchange for anything of value, which is not limited to the exchange of money.
With respect to retargeted marketing, Urban Remedy shares data with advertising partners, such Google, Facebook and Criteo, to deliver relevant advertising to you. Urban Remedy also has relationships with several third-party advertising partners and social media partners and will share Personal Information that allows Urban Remedy and its advertising partners to serve you with targeted advertising.
California residents have the right to request that Urban Remedy disclose the categories and/or specific pieces of personal information collected and sold and the right to direct us not to sell their “personal information” (“Right to Opt-Out”).
Requests to Opt-Out of the Sale of Personal Information can be made by selecting the link below:
Request to Opt-Out – “Do Not Sell My Personal Information”
California consumers may also opt-out by emailing firstname.lastname@example.org with the subject line “Do Not Sell My Personal Information”.
Please see the CCPA Notice for additional information.
5. What is the Urban Remedy Security Policy?
We have implemented reasonable administrative, technical and physical security measures to protect Personal Information against unauthorized access, destruction or alteration.
Urban Remedy utilizes only PCI-DSS compliant third-party payment processors to ensure the security of your personal information.
6. How Does the Site Respond To “Do Not Track” Signals?
“Do Not Track” is a feature enabled on some browsers that sends a signal to request that a website disable its tracking or cross-website user tracking.
Urban Remedy shall treat any user-enabled global privacy controls, such as a browser plug-in or privacy setting, device setting, or other mechanism, that communicate or signal the consumer’s choice to opt-out of the sale of their Personal Information as a valid request submitted pursuant to the CCPA for that browser or device, or, if known, for the consumer.
8. Contact Us
If you have any questions regarding your Personal Information or about our privacy practices, please contact us at: Urban Remedy, Inc., Attention: Privacy at 208 S. Garrard Blvd., Richmond, California 94801 or by email at email@example.com